Return & Refund Policy
Effective Date: January 25th 2025 | Last Updated: January 30th 2026
At Alter Edit, we are committed to providing high quality digital tools and assets. Due to the nature of instant access and digital downloads, please note that all sales are final.
1. General Policy
Because our products are digital and delivered via instant download, they cannot be returned or exchanged. By completing your purchase, you acknowledge that you will lose your right to a refund once the download process has started or the file has been accessed.
2. Eligibility for a Refund
We want you to be satisfied with your purchase. A refund or replacement will only be considered in the following limited circumstances:
Faulty Products: If the digital file is corrupted or the download link is broken and cannot be resolved by our support team.
Product Misrepresentation: If the product is fundamentally different from the description and preview provided on the website.
3. How to Report an Issue
If you believe your purchase meets the criteria for a refund, please contact us within 14 days of purchase.
Contact Support: Click here to submit an inquiry
Provide Details: Please include your order number and a detailed description of the issue you encountered.
Response Time: We aim to respond to all inquiries within 2 working days.
4. Technical Support
If you are having trouble opening or using a file, please reach out to us before requesting a refund. Most issues are related to software compatibility or unzip processes and can be resolved quickly by our team.
5. Contact Information
For any other questions regarding your purchase or this policy, please reach out to us.
For any other questions regarding your purchase or this policy, please reach out to us.
Skinny Ltd. (T/A Alter Edit) Click here to contact us
Website: thealteredit.com